What is MECON Insurance?

MECON Insurance is a specialist underwriting agency dedicated to the construction and mobile plant industries.

At MECON Insurance we differentiate ourselves in the way we deliver our service, provide advice on cover and tailor our insurance products to benefit our brokers and clients.

MECON Insurance is not your typical underwriting agency.  The people managing MECON Insurance make the underwriting decisions. We have designed our own policy wordings, rating guidelines and administration systems to suit our products.

We work closely with broking partners to provide unique tailor-made products to the Australia market.


Who underwrites MECON Insurance?

MECON Insurance provide insurance policies through AIG Australia Limited (AIG) ABN 93 004 727 753


Tell me more about AIG Australia

AIG Australia Limited (AIG), ABN 93 004 727 753, AFSL 381686, Level 19, 2 Park Street, Sydney NSW2000.

AIG is the marketing name for the worldwide  property-casualty, life and retirement and general insurance operations of American International Group, Inc (AIG Inc.)

AIG Inc. is a leading international insurance organisation serving customers in more than 100 countries and jurisdictions. AIG Inc. companies service commercial, institutional and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG Inc. companies are leading providers of life insurance and retirement services in the United States. AIG Inc. common stock is listed on the New York Stock Exchange and the Tokyo Stock Exchange.


What experience does the MECON Insurance staff have?

Our executive team and technical underwriters have extensive experience in underwriting and claims management.

For further information please see About Our Team.


What makes MECON Insurance different from its competitors?

MECON Insurance is a specialist insurer with the ability to provide a complete service-based package that includes risk management tips, easy to read policy wordings, competitive rates and the ability for Brokers to speak directly to the decision makers for underwriting and claims.


Can I tailor my policy?

Absolutely. We start with a comprehensive, basic policy. Then depending upon the particular policy and/or risk insured, they can be extended to insure a range of risks like business interruption, legal liability and gaps in finance.

If there is not an endorsement included in the Endorsement section of the policy to serve your purposes, we tailor them to suit your needs..


What if I have a claim?

In the event of loss or damage, simply download our claim form for your policy, fill in the details and return to us by fax, e-mail or post to:

MECON Insurance
PO Box R 1789
Royal Exchange NSW 1225

Fax: 02 9292 1050
E-mail: claims@mecon.com.au

Our claim forms can be found in our Documents & Forms page.


Who administers the MECON Insurance claims?

Claims are administered by MECON Insurance’s experienced staff to ensure that our insured’s claims are handled as efficiently and expediently as any other business you conduct with us.


Can I contact MECON Insurance directly?

If you are looking to insure with MECON, contact your insurance broker or contact us and we will provide you with a list of registered insurance brokers in your region to suit your needs.


What do I do if I have a complaint?

If a situation arises where you feel we are not listening to you, or you are dissatisfied with our service and have a complaint, we want to know about it. Both we and the Insurer are committed to handling any complaints about our products or services efficiently and fairly.

The first step
Any enquiry or complaint relating to this insurance should be referred to MECON in the first instance. Please contact MECON’s staff. If you prefer, address the matter in writing to:
MECON Insurance
PO BOX R1789
ROYAL EXCHANGE
NSW 1225
or by emailing customerservice@mecon.com.au
The Customer Service team is trained to respond to your concerns efficiently and professionally.  If they are not able to resolve the matter to your satisfaction they will require that their Supervisor or manager address your concern.

The next step
You will be notified of our decision within 15 working days of us receiving notice of the complaint.  If we need more information or more time to respond properly to your complaint, we will contact you to agree an appropriate timeframe to respond. Provided we have the information needed, this review will be completed within 15 business days.  If this does not resolve the matter or you are not satisfied with the way a complaint has been dealt with, you can contact the Insurer on their dedicated complaints line – 1800 339 669 and/or in writing to:
Head of Compliance
AIG
Level 12, 717 Bourke Street
Docklands
VIC  3008.

If your complaint is not satisfactorily resolved, you may request that the matter be reviewed by the Insurer’s Internal Dispute Resolution Committee (“Committee”) by writing to the person who signed the response letter or alternatively, you can contact the Insurer on their dedicated complaints line – 180 339 669 and request to be referred to the Chairperson of IDRC. The Insurer will respond to you with the Committee’s findings within 15 (fifteen) working days. You can also write directly to the Chairperson of the IDRC at the following address:
The Chairperson
AIG
Level 12, 717 Bourke Street
Docklands
VIC 3008.

If you are not satisfied with the finding of the Committee, you may be able to take your matter to an independent dispute resolution body, the Financial Ombudsman Service. This external dispute resolution body can make decisions with which the Insurer is obliged to comply. Contact details are:
Financial Ombudsman Service Australia
Telephone: 1800 367 287
Fax: (03) 9613 6399
Email: info@fos.org.au
Web: www.fos.org.au
Address: GPO BOX 3, Melbourne VIC 3001